Refund policy

Right of Withdrawal for the Sale of Goods

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.)

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The statutory right of withdrawal does not apply to customers in the United States. Returns are governed exclusively by our Return & Refund Policy.

The withdrawal period is 14 days from the day:

  • on which you, or a third party named by you who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
  • on which you, or a third party named by you who is not the carrier, took possession of the last item, provided that you ordered several goods as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (Fabio Arcangioli, Bunsenstraße 7, 67069 Ludwigshafen, Germany, Phone: +49 174 3831160, Email: esolocosamia@gmail.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

You may also exercise your right of withdrawal online via the appropriately designated button ("Withdraw from Contract" or similar wording) on our website (www.esolocosamia.de). If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), including the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract.

We will make the reimbursement using the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that was not necessary to establish their nature, characteristics, and functioning.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and are manufactured based on an individual choice or decision by the consumer, or which are clearly tailored to the consumer's personal needs;
  • for the supply of goods that are liable to deteriorate or expire rapidly;
  • for the supply of alcoholic beverages, the price of which was agreed upon at the time the contract was concluded, but which can only be delivered after 30 days and whose actual value depends on market fluctuations beyond the trader's control;
  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

  • for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery;
  • for the supply of goods which, after delivery, have become inseparably mixed with other goods due to their nature;
  • for the supply of sealed audio or video recordings or sealed computer software if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:

Fabio Arcangioli
Bunsenstraße 7
67069 Ludwigshafen
Germany

Email: esolocosamia@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following goods () / the provision of the following service (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.